Customer Service Policy
| CUSTOMERS | are the most important people to our company |
| CUSTOMERS | are not dependent on us; we are completely dependent on them |
| CUSTOMERS | are not an interruption of our work; they are the reason for it |
| CUSTOMERS | do us a favor when they call, visit or ask a question; we are not doing them a favor when we serve them |
| CUSTOMERS | are not account numbers; they are real people with feeling and emotions like our own |
| CUSTOMERS | deserve honesty and integrity |
| CUSTOMERS | are NEVER candidates for arguments; NO ONE EVER WON AN ARGUMENT WITH A CUSTOMER |
| CUSTOMERS | don't expect to hear "IT'S NOT MY JOB" |
| CUSTOMERS | are people who bring us their needs. It is our job to fulfill those needs in ways that are rewarding to them and to ourselves |
| CUSTOMERS | are the life blood of this and every other business |
| CUSTOMERS | must be given the most Courteous, Attentive, Responsible and Efficient service we can deliver |
